Posts in February 23, 2026

Many RCICs believe that giving a client portal access fulfills their duty to keep them informed. In reality, this "Portal Trap" often leads to CICC complaints. Under Section 38(2) of the Code, you are strictly liable for staff oversight, and under Section 22(3), you must provide proactive written updates regardless of portal access. Whether through outsourced neglect or assuming the client is monitoring their own file, systemic failures are not a legal defense. Learn the 3 SOPs every licensee needs to protect their license